bt youview box stuck on loading

All rights reserved. 17h16 I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Visit our full contacts page here. I think that hardware failure is a possibility. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. We need to access Maintenance Mode from the start up screen. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. You would be indeed wise to get your money back. Using Maintenance Mode - YouView Support This is the first problem that's a bit of a killer :-(. Question - Help for a frozen Humax Youview DTR-T1000 box Release the down button and press the power button to say yes. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. It is described at . Many thanks. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. However, this time, that remedy does not seem to work. Release both buttons a few seconds after the BT logo appears on the TV screen. 04-04-2020 I've seen a packageremoved when a fibre upgrade has been done. 12:54 PM, on To have two die on you like this sounds like very bad luck. It is described at. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Settings stuck on loading YouView Community I can't tell you what the model or software . 17h17. I'm with PlusNet fibre using a TalkTalk box. I believe there is a maintenance mode which you can get into, which may give you more recovery options. I've got a load of recordings I can't access. All Rights Reserved. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. on 04-04-2020 Registered in England. on 02:18 PM. 16h45. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. YouView Box Hard Drive Replacement - Ionic Industries It also failed any recordings set up remotely or more than 24 hours in advance. Some would say that yours has done well to last three years. 04-04-2020 If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Follow these steps: Turn the power on using the switch found on the back of your box. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 04-04-2020 mode 4 (interenet reset keeping recordings) are the ones to consider. Take a look at the forum I mentioned. Sorry you are experiencing a problem with BTTV. on on The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. Thanks. 02:48 PM, on If you look on the public YouView forum, there may be posts there showing you how to do it. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. I have had a retail Youview box almost two years now and have had very little problems with it. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Make sure you keep the box in standby. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Unplug and reconnect power to yourbox. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? youview box trouble Digital Spy However, this time, that remedy does not seem to work. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. 12h21. Factory reset, keep recordings. Remember all of your recordings and personal data will be deleted. You view box stuck on loading page. My BT TV box has stopped working or keeps freezing | BT Help Access from your Country was disabled by the administrator. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. 14-12-2020 Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. I would still be inclined to get it replaced under warranty. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? 24-04-2019 I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. It looks like you're new here. Factory reset, delete recordings. YouView TV Ltd 2023. Youview Box stuck on please wait. 24-04-2019 We know how important recordings are so we do offer options to keep your recordings. I've tried that about 15 times now, to no avail. Youview box used to work, no problem with other gadgets. Thanks for your time and help. We use cookies on our website. I bought the box a few years ago to record and access freeview channels. (Yes, I have pressed the 'Me Too' button.) Hi, no I don't have a subscription. on 04-04-2020 YouView+ UHD box stuck loading and needs full factory reset. - BT 14-12-2020 More info. Within three seconds press and hold the power button on the front of the box and hold both buttons. If you speak with our customer loyalty teams they can add This to the account for you. When I powered it back on, it seemed to work again. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Worked fine until last night. If it does then you have the original Humax DTR-T1000. on The box light will turn blue, Press the button on the top of the box. . 9h11. It is a bt youview box. Luckily I managed to watch other recordings on catchup. This happened to me a couple of weeks ago. If youd like to join in, please sign in or register. We have a tv contract with bt. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on To check for a software update, follow the steps below: Press the YouView button, select settings . The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Need help with these connections? A YouView Box FAQ. It is strange because the catch up players work fine. Visit our full contacts page here. Press and hold the reset button on the right-hand side of the box. Then find your instructions below. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. We haven't changed anything. on Internet/USB Recovery, keep recordings. 12h01. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Until I saw this thread, I was blaming that for this symptom. For help with your TalkTalk TV box, channels and apps. 04:00 PM. It just seems to get stuck on the YouView loading screen forever. T1000 boxes have a reputation for premature hardware failure. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". The guide works fine, as do the catch up players. Read our cookie policy. You can restore your box back to its factory settings, letting you start again from a clean slate. Which youview box model is it ? As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Youview Box stuck on please wait Digital Spy 04-04-2020 Humax say that the failure rate is within industry norms, but they would, wouldn't they. / 3.3.168: Complete: BT: So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. 11:52 AM. (As fine as they ever do on my poor internet connection lol). Model number 91-00438. The broadband still keeps dropping. Box stuck on Loading YouView Community Hope you're keeping well in these strange times! 10h40. 14-12-2020 To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Glad our loyalty colleagues were able to help. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. This site uses cookies. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. 21h23, on Give it a couple minutes to get itself ready and then it should load as usual. p.s. Re: YouView+ UHD box stuck loading and needs full factory reset. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. 12:11 PM. 12-04-2020 I've arranged for a replacement box to be sent and returns packaging to return your existing box. We haven't changed anything. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. mode 4 (interenet reset keeping recordings) are the ones to consider. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. At that time, I switched it off and left it unplugged for a minute or two. I've tried all the options on Matainence Mode and get an error all the time. Hi John. The aerial cable is securely connected to the Aerial In/Antenna In port. on After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). 25-04-2019 14-12-2020 There are various different levels of reset modes 2 (factory reset keeping recordings) . I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). I'm happy the new box is working well. If this does not do the trick, then your device may be due for a software update. Switch power off by removing the power cable. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. In the latter two cases, a message on-screen literally says sorry, selected option failed. Worked fine until last night. Yes everything seems to be working correctly. 04-04-2020 Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Update: Looking at some of the advice on this site, I have tried some of the reset options. Hi@SiGreenwood thanks for sending over your details. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Any suggestions/information gratefully received. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Go to the Information & Reset sub-menu. Switch on the power switch on the back of your box and a red light should appear on the front. By selecting Accept, you are agreeing to our cookies. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Cheers . 11:35 AM, on Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 22h00, on See our connection guide. Solved: YouView box not booting - TalkTalk Help & Support 8h37. Instructions for doing this can be found here: Mine has just started doing the same thing. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 03:09 PM. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Make sure you keep the box in standby. on Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. 14-12-2020 We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. 01-05-2019 I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. How do I reset my BT TV box? | BT Help - BT.com The hard drive sounds like its trying to do something but nothing happens. IThanks for that, I'm surprised it lasted less than a year. I've sent you a Private message explaining how you can contact the forum moderation team. I believe there is a maintenance mode which you can get into, which may give you more recovery options. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Hi, thanks for your reply. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. If you want to continue, just enter the numbers shown on the screen . on If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. This first happened about a week ago. 11h53, on Maintenance mode is used to recover your box when something has gone wrong with it. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. You do not have permission to remove this product association. Very happy. Select Software Information. (Although i'm not sure why the drive would affect the 'settings' menu)? Thanks in advance for any help you can give, on Hi John. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. . You can print a freepost label to eturn the box if you wish. on More info. 05-07-2022 Not sure what box model you have? Give it a couple minutes to get itself ready and then it should load as usual. OpenReach engineers to the house. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on 14-12-2020 23-04-2019 If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 17h07. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Model number 91-00438. Internet/USB Recovery, delete recordings. Hi, my youview box is stuck on the loading page. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 04-04-2020 A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. The factory reset keeping recordings worked! Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. 06-05-2019 I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. The broadband blue light isnt coming on either. Me too, on my DTR1010. 04-05-2019 When I powered it back on, it seemed to work again. on on Thats not meant to happen. OpenReach engineers to the house. Myview recordings and scheduled does the same. 16h55. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. on By continuing to browse, you are agreeing to our use of cookies. It just seems to get stuck on the YouView loading screen forever. Are you familar with perforing maintenence mode resets on Youview boxes? Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Stuck on loading - BT Community Leon, did you use the delete recordings option or keep them? Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk 20h29. With regards to the non loading, this is normally a sign of a catastrophic failure.

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