how to return items to flexshopper

My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. Never again will I use them. * Prices and quantities are subject to change Please note that FlexShopper provides a payment method via weekly leasing payments for a product or items selected by the customer. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical and we apologize for the recent experience. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Yes, this option is available on every lease! However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. They charge a rent to own fee and then charge you again for the product. Most of us know the feeling of having to replace an electronic device, appliance, or piece of furniture, and not having the money saved up or credit available for it. They will not give you a choice to make your payments bi-weekly, semi-monthly, or monthly. Our investigation revealed a FlexAdvantage membership continued billing $3.99 weekly after the consumer paid off the lease on 03/17/23. 2 You will be given a credit for one weekly payment. From Scandinavian Chic to French Cottage, from Contemporary to Rustic, you can find exactly what youre looking for. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. We lease brand new items to you. Beware of your worse experience when lease to owning with this company. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. Flexshopper, LLC. | Complaints | Better Business I have paid off one item early to close it out 3 times just to be told I owe more. Buy From FlexShopper's USA Online Store - Borderoo Here are 8 tips for writing great reviews. FlexShopper's Return On Capital Employed Insights When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. Add your product feed to the FlexShopper.com marketplace. Rep explained the process clearly. FlexShopper Lease-to-Own | Top Brands & Retailers However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. Can flex shopper really take you to court & sue you for a product you did not keep payments on? Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. We also ensure all reviews are published without moderation. They also call at least 5 times a day which is harassment. The lawyers don't charge you at all because they win easily with these clowns. I had been emailing ***** directly wondering what was happening with my account. Support was fantastic. We have been attempting to work with Jason Oakley and provided the requested payment information. We use dedicated people and clever technology to safeguard our platform. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! As a matter of policy, BBB does not endorse any product, service or business. now, Im going to have to pay for it! Smile. This is your estimated weekly payment if you used your entire spending limit. This means the consumer has fulfilled the full lease term. WebFlexshopper informed the customer on at least two occasions to provide a copy of the 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). I would avoid this company at all cost. While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. Are the items brand new that you rent to own? Thank you for the feedback. A successful request returns the HTTP 200 OK status You have the freedom to lease what you want from where you want. We apologize for the consumers recent experience. On 08/04/2022, the customer made a partial payment. After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. There are no hidden fees and easy weekly payments. When I asked for my account to be recalled they said it could not be done. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). Simply take a photo of the product you want and fill out a simple form. All rights reserved. After this I was assigned to ***************** who would collect on my account. For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. 513 total complaints in the last 3 years. All rights reserved. FlexShopper, Inc. Reports 2022 Fourth Quarter and Year The phone numbers I was using/given ************** and the other number **************. They will repossess and you will be charged for that. We also reached out to the customer to provide this information. Delayed ship times and store pick-ups are not normal circumstance for our company. They have not contacted me for payment, to say I had a balance or that they never received the item back. I will be contacting my states attorney generals office. Finding the perfect item to match you your personal style is a cinch thanks to our incredible inventory. If you care about your credit and paying double the price for items then run. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. Why ask me to select monthly or weekly if your going to ignore my selection and just set it up as weekly and let the customer assume their selection is how its going to be done. Told me I was good. Went in this week to look at my account. Customer Reviews are not used in the calculation of BBB Rating. Ive reported them to BBB. Its that easy! Integrate lease-to-own into your finance cascade for customers who get declined for your credit card. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. WebShopping on the FlexShopper marketplace is easy. Good credit is not necessary but not everyone with bad credit is approved. However they won't change my address on my account. NO HELP from both calls. The shopping experience that might have been difficult Their services saved my Christmas for my family. At the time I paid it, there were 2 Flexshopper deductions from my bank account. Echo Dot) and all items were sent and delivered to the address on file. This is a deceptive sales practice and is illegal. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. I'm ready to change my billing info and give up on them let them come for me for what's owed. Information provided by various external sources. A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. Yes. Best Buy FAQs - Progressive Leasing Our marketplace allows you to shop all of these categories and beyond. After you meet all your payments for one year, the product belongs to you. Not worth the risk. Get customized campaigns, paid placement, and other promotions for your products. We love to hear from you! Please call me at ************ and I will be glad to explain everything to you all. What to know more? FlexShoppers Top 9 Lease-to-Own Electronics in 2019, Rent-to-Own Products: Everything You Need to Know. 5 Good credit is not necessary but not everyone with bad credit is approved. I called again today as its been 5 months. Founded in 1995, the company has a I called about a settlement and the settlement person was not available. International Association of Better Business Bureaus. Or, search for the exact item youre looking for. They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. WebCancel items from a transaction. RCW 9A.56.096 lists out 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). Custom fabric/color swatches for some items can also be ordered online. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. I had to request the return 3 times before it was done and was told I would not get a refund bc I didn't request the return in time. You can also request them to take detailed photos of your purchases to Website says they will attempt to charge my "primary" payment method when a payment is due. Lease to Own the Brands you Love! WebContact Need Help? Please use our official support contact if this is in regards to order or billing questions. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. This company does not typically respond to reviews. I keep getting the run arounds about getting my refund. For each friend that makes their first purchase Start Sharing Were happy to help! As for taking from Fill out our contact form and a dedicated retail partner specialist will get in touch to see how FlexShopper can benefit you. I was tricked and conned into using these services. There are many better options out there. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" They charged us several times in one week, but would not send us an itemized statement of the chargers (they always tell you to call - that's also the advice they give here in the responses). A letter is the first step towards arbitration. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Our team is dedicated to your satisfaction. Do not use these guys at all! In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. Yes they are. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. They pull out double payments, and no one can give you a straight answer. Gross profit decreased 68.5% to $3.8 million from $12.2 million. 13 Best Sites Like FlexShopper 2023 - Rigorous Themes I havent used flexshooppers online inventory but their are several stores that you can shop at including Walmart, Best Buy, and Overstock. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez, and billing department. WebFlexShopper pays 100% of the retail price up front You get paid at checkout without processing fees, unlike credit card companies and PayPal Speed & Automation Customers get their decision in seconds and their spending limit of up to $2,500 is available instantly We can easily integrate FlexShopper directly on your site They just do what they want to do! Your customer service circled me around for months, no payment was deducted after my card number had been given and than even when calling *** I got no response. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. I told them it must be a scheduled pick up and they wont accept. I have been shopping her for awhile. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. They have more retailers but I wanted to name a few. They are not transparent, but they will often direct you to a vague lease statement. Save my name, email, and website in this browser for the next time I comment. Hello Anon,We appreciate your business and sorry to hear about an issue you're having. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. I set up double payments each week. I seriously wish I could give it zero stars if I could! Run away from doing business with this company. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. Flexshopper informed the customer on at least two occasions to provide a copy of the police report on file. We'd like to further investigate and resolve your concerns. They call me 5 times in one single day, I've spoken to multiple representatives and supervisors which where TERRIBLE AND RUDE. FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. Is this how they maximize profits by setting up their customers to rack up fees for payments options they didnt choose? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Sites Where You Can Shop Now and Pay Later But they will reach out to me at a future date. Frequently Asked Questions They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! They owed me 98.22, just imagine doing this to 1/2 of their customers. Enjoy the things you need and pay as you go! Additional parts, extensive labor and installation charges are extra. We'd like to better understand the experience you had and resolve all of your concerns. Customers can fill out our easy application in minutes and qualify for an instant spending limit up to $2,500, Customer submits a Lease Request in-store via the FlexWallet app, or heads to checkout on your website or flexshopper.com, Accept our Lease Agreement in the FlexWallet App or at checkout, After the customer receives their products, their easy weekly payments will be deducted from the bank account they provide. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. Pretty much like every story is on here. How do special orders work? An Affordable Way for Customers to Get the Products They Need. For FlexShopper, the positive return on capital employed ratio of 0.25% This is a HORRIFIC company! FlexShopper The only communication I received from you all is when my account was sold which doesn't make sense because if you all could send that email why could no one reach out. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. WebPlease email customer service at: returns@flexshopper.com. How To Buy FlexShopper If You Dont Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If FlexShopper doesnt ship to your country, then you need to ship your items to a US/UK package forwarder wholl then ship your package to your international location.

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