audley travel complaints

Audley helped us have the best trip of Audley helped us have the best trip of our lives. Sign up to receive your copy and start planning an unforgettable year in travel. Really? This was the first time I have used Audley and I will definitely be booking with them again. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). Great personal attention provided by knowledgeable team. Audley Travel by Hassled in Hawaii, 13 Feb 2022 Holiday Rating: Beautiful holiday in Hawaii Booked a 16-day trip to Hawaii covering three islands, self-drive. UK clients only. Audley Travel Reviews | Read Customer Service Reviews of www I cant tell you how much we enjoyed every minute, Not one hiccup. helicopter tour, snorkel and sail tour, etc. Audley Travel Reviews: What Is It Like to Work At Audley Travel? The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. Rated 4.8 out of 5 based on 3261 reviews on. Best wishesAudley Travel USA. We will definately use them again in the future. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. Hi TimThank you for taking the time to share your kind comments with us. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Audley Travel Sales Specialist Reviews | Glassdoor We are delighted to hear how well Mat and his team handled everything for you. By Audley specialist Lee. We hope to hear from you again when you're ready to start planning your next adventure! Here are 8 tips for writing great reviews. I can highly recommend Mat for travel to Asia and Monty for travel to USA. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. His knowledge of Australia and experience booking past trips there was a big advantage for us. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. Japan was hit or miss, but Vietnam was great. It was perfect. We wanted to plan a journey that would be tailor-made just for us. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. It goes against our guidelines to offer incentives for reviews. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. Hi FinnyBillThanks for taking the time to share your feedback with us. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. All of the tours, including helicopter trips and day cruises were excellent. Audley Travel terms and conditions - The Telegraph Best personal travel experience. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. We were told we would have a room with an infinity pool that overlooks the Red Sea. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. Japan was poorly organized. The planning phase with Audley Travel was a complete nightmare. Best wishesAudley Travel. When he found us through the hotel, he told me Audley did not provide it. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. For those with travel experience AVOID Audley, you will be disappointed! Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. They leave it up to the individual local services they contract with. Yes, he did show up the last minute, but it was unnecessary stress as was many moments during our trip. My husband and I recently used Audley Travel for a trip to Australia and New Zealand. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. They are not proactively involved. I wrote them a three page letter that was never acknowledged. Sign up to receive your copy and start planning an unforgettable year in travel. We look forward to working with you in the future, on your next Audley adventure. Cannot recommend enough. However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. }8)Upon arriving at ************ I was told we would have a view of the crater. The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. Audley Travel have been around for quite a number of years, so imagine they are doing something right. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! Find out more about our approach to Sustainable Travel. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. hoping to re book straight away. We travelled in comfort, with attentive guides and drivers at every stop. Harry listened to our interests and made suggestions as to what we might like to do. We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. We have no hestitation in reommending them. Best wishesAudley Travel USA. Audley Travel is a tour operator. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. for me and her team and their partners accomplished it without any hitches whatsoever. Seller of Travel Ref. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. Thank you Isabelle and Audley Travel. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! from the word go she was helpful, kind, super organised and knew what and where she was talking about. Subscribe to our e-newsletter for the latest travel updates and inspiration. At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. We will be using their services again. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. This was two days wasted of a twelve day trip. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. Mark listened to what wed like to do whilst we were travelling and advised accordingly. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. We'll make sure your kind comments are shared with Shannon and her leadership teams too. I have traveled most of the world in the last twenty years. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. Great personal attention provided by knowledgeable team. Anyone used Audley Travel? - Galapagos Islands Forum Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. Nepal is a very special place, we loved it. Hi RobertThank you for reaching out and sharing your great feedback with us. He forced us to go into at least six shops in that village alone telling us to buy something. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. Audley Travel | Better Business Bureau Profile All of the accommodations were first-class and the excursions allowed us to maximize our experiences across these two beautiful lands. We are delighted to hear how well Mat and his team handled everything for you. Read 5,650 Reviews. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. We had a wonderful trip! I was anxious we wouldn't have accommodation there but there was plenty available. Audley Travel Reviews | Read Customer Service Reviews of www We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. We had used the company on 4 occasions before and knew we could trust them. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Audley Travel Reviews | Read Customer Service Reviews of www He listened carefully to our thoughts and then planned us an excellent trip. We'll make sure your kind comments are shared with Shannon and her leadership teams too. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. As a result, I would consider using them again in the future. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. Responsible travel is part of Audleys DNA. The place was Awful. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. Thank you for having an open conversation with us about your experience. We arrange trips to more than 80 destinations throughout the world and across each continent. And he did not have our flight confirmation number and flight information either. We absorbed the history that painted the cobblestone streets while watching the sunset . Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. The guides supplied throughout were very helpful and friendly and always there when needed. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. You get to travel to your country at least once a year and become a travel expert in your region. This is just another example of the lack of follow up Audley has. We are so sorry that you didn't find the value in our service. International Association of Better Business Bureaus. 2023 Trustpilot A/S. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. We are owed refunds for the failed arrangements as well as the horrible experiences we encountered that was their responsibility. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. Hi ZenaThank you for taking the time to share your great feedback with us. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. She even arranged a local sim for our phone just in case we needed to contact our guides. Start planning your next adventure with Audley. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. It seemed that we were always given the worst rooms in each of the hotels we were booked in. Booked a 16-day trip to Hawaii covering three islands, self-drive. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Responsible travel is part of Audleys DNA. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. We requested the best hotels and they were all very good. Nepal is a very special place, we loved it. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. Hi ZenaThank you for taking the time to share your great feedback with us. Dear PeterThank you for taking the time to share your great feedback with us. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! It was full of useless information, but lacking in facts that I needed. Once again, Audley Travel remains the gold-standard of holiday planners! We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. I wholeheartedly thank Mat for everything he did for us. Working at Audley Travel: 7 Reviews We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. BBB Business Profiles are subject to change at any time. Just returned from a 6week tour of Australia and Singapore. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. You pay them to provide you with great experiences. I really enjoyed working for Audley Travel. Another broken promise and bad experience. Audley Travel were amazing and honoured our booking at the original price. This was a three train, two bus trip each way. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? ****************** husband and I went to ******, *****, July *****, 2022.

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