ego warranty australia

For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. Over one hour waits. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. *U@H]$nG``x3@ = Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Greenworks and EGO slightly differ when it comes to warranty plans. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. Recently, my lawn mower decided to stop working. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? JavaScript seems to be disabled in your browser. They don't stand behind their product ..Never again am buying EGO. Lowe's gives you 60 days. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. Redeem by 15th July 2023. This warranty may also be further limited or voided as specifically detailed in the product Manual. Be the first to know about new products and innovations. How about answering the phone ! Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. f=d.getElementsByTagName(s)[0], This is a crazy policy. 3178. Information provided by various external sources. Warranty Policy | EGO Power Plus JavaScript seems to be disabled in your browser. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. 5-year limited warranty. Over one hour waits. PDF WARRANTY - Lowe's This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. E GO=Garbage. The worlds worst customer service! All rights reserved. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. Customer Service is TERRIBLE! WebFont.load({ Didn't call me back when promised. Bought a string trimmer with battery, then an extra battery October 2022. 2 years with registration completed within 90 days from date of purchase. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. What does the charger have to do with anything? So any non-AU supplied items have different prefix letters in the serial#! 14 0 obj <> endobj We see that youre on the North America site but appear to be outside the U.S. and Canada. Ego customer service is the worst customer service I have ever experienced in my lifetime!! linksPerCol: 10, They are clearly not truly interested in providing good customer service, only selling tools. What would you like to do? They said to bring it to my nearest Home Depot and it gets sent out to be repaired. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. The store will not work correctly when cookies are disabled. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. To opt out of a category of data collection, select 'No' and save your preferences. && window.fetch Nobody answers customer support unless your lucky. Sorry EGO, you started it. Zero customer care. EGO Warranty Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. Archived post. So I called their warranty support line to see what could be done (I knew I was within warranty time period). The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. But perhaps the many who get good warranty service do not take the time to review. They are so rude. Patented battery technology delivers gas power and performance plus longer run times. One powerful man blessing himself in a midnight Easter service. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. 855-346-5656. } EGO POWER+ WARRANTY POLICY. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. 0 There was no reply so I said Hello. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); Be the first to know about new products, innovations, and offers. View Details. The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. If you are serious about having the best warranty plan, then you go with EGO. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Warranty Policy | EGO POWER+ $299. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE No way of knowing an ETA. Outdoor Power Equipment Parts & Accessories. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. I've charged my EGO 7.5Ah battery about 84 times. if (!browserSupportsAllFeatures()) { For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. When I answered a woman said Ego Customer Service and nothing else. 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Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. It's not like it had to be shipped cross country. Then in the first year the battery died. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. Chervon New Zealand website store locator. EGO Reviews | Read Customer Service Reviews of egopowerplus.com No way to text/ email them. // object-fit support Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. Call Ego customer service. The shop is only open 8-4 weekdays with no weekend hours. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? Just bought my first(and last) Ego. than 30 days after the date of purchase. 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Be the first to know about new products, innovations, and offers. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. I did. Scan this QR code to download the app now. EGO will offer warranties of five years on mower parts and three years on the battery. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. To redeem Insider Dollars, you must be opted in to one of email or mobile. Just got back for a 1 hr walk and was on hold the entire time. Ughhh. (function () { How about giving a poop about the poor customers who made the bad decision to trust your products ! Authorized Service Centers for Batteries? : r/egopowerplus - Reddit EGO tools are backed by an industry leading 5-year warranty. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. show_fast_cart: true, The phone call was quick and painless. New comments cannot be posted and votes cannot be cast. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. If you do not allow these, then some or all of these functions may not work properly. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Their board of directors should try calling the help line and see what customers deal with. I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. This company obviously doesn't care about customer support ! I guess that means I have to take time from work. Details; Allow Cookies; Disallow Cookies The returned mower can have signs of being used, but needs to be clean, free of debris, stains and part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. Email: 2023 Trustpilot A/S. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage.

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