stonewater complaints email address

Hi John, thanks for your review. Everything went perfect, on time. This form will not work unless you enable cookies. Unlock this free profile to update company info and see who's viewing your profile. FSS is committed to its customers! Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. Efficient, professional, and overall a lovely personality which translated over the phone and via email. Enjoy your new home! 0000001489 00000 n With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I'm dismayed to hear of our lack of response and the distress this is causing your family. I sent an email to Stonewater this year, but never received a response. 19 reviews. We aim to respond to all email queries within two working days. 0 Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. I never received another call. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Thanks Sandra! There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. First gas leak, then water leak which is still on going now. Copyright Stonewater. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Stonewater Roofing | Complaints | Better Business Bureau Profile Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. Enter a zip code and get matched to businesses near you. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Great to hear your kind words about the team. You can view our dissatisfaction/complaints policy here. They must have a lot of work to do. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. It goes against our guidelines to offer incentives for reviews. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. MR. Mrs Ruth Soden. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Georgia explained to me everything step by step making sure that everything is put in place. Your name * Your email address * Confirm email * ComplaintsBoard.com is a leading complaint resolution website on the Internet. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. When they arrived, they started removing everything on my roof. The house is absolutely beautiful in side and out !! Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. I'll pass this onto Suzan ~ Matt. Please visit this page for more information. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Family owned & operated. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! Stonewater Contractors | TX | Read Reviews + Get a Free Bid - BuildZoom there is no communal heating! 2023 Trustpilot A/S. We will chase your complaints to see if there's an update for you on these issues. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Suggested companies are based on peoples browsing tendencies. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. 0000000016 00000 n I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. No one cares. 0000014031 00000 n I'm really pleased Tracey could help you :) ^Jade. Companies can ask for reviews via automatic invitations. He has denied any responsibly. Seems to be a theme that they focus on profit over the poor people they promise to help. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. Could not have gone better. I'll make sure that Charlene knows this and also pass this on to her managers and team. Read Customer Service Reviews of www.stonewater.org - Trustpilot I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Julija assured an easy and smooth process. Largo FL 33777. Thank you. Stonewater Construction LLC | Better Business Bureau Profile We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. I notice some mold on a couple of the rafters. This will surely increase the credibility of your complaint. You can access MyHome on the web or via the MyHome app. Find out more about these on Estate services. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream We'll be in touch with you soon ~ Matt. Not only that the service charges have been completely inexplicably increased. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . People are so lovely and really helpful. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. 0000000832 00000 n We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. 0000005570 00000 n Replies to negative reviews in < 24 hours. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> Gail Walker of Stonewater always responds to my questions and is always there to help. Thanks for leaving a review Natalia! You can make a complaint in any of the following ways: This form will not work unless you enable cookies. Stonewater Inc is currently rated 4.9 overall out of 5. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. All the family can say is ' shame on you Stonewater.'' Apreshiate all there help and looking forward to having a brand new home today. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! Stonewater continue to put the rent up but do not improve services. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. Anyone can write a Trustpilot review. Stonewater Limited (202000534) - Housing Ombudsman If your home is under 12 months old, find out about how to report any defects and other useful information here. Thanks Kirsty. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. I have lost things that can't be replaced. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. This is where the problem started. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? They agreed to remove the ridge vent and put the wind turbines back, which they did. The dryer is on the other end of my house. Everything has gone smoothly and we are very grateful to have a home now. 0000137380 00000 n I would recommend Stonewater and will be telling everyone about my experience with them. I understand it must have been quiet frustrating. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Planned improvements are different from the repairs you report to us when something isnt right in your home. Your name * I can see that someone has arranged to come out and have a look at the issues you're describing. It goes against our guidelines to offer incentives for reviews. I would highly recommend them. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Do Not Sell or Share My Personal Information. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. I'm glad everything has gone smoothly for you :) ^Jade. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Krissy was fantastic and was able to chase up the application at every point. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. C ii, Malcolm. 0000006106 00000 n I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. Hello Margaret. Give us a call, or request a free quote today. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. 0000079024 00000 n I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. Thank you, That's great! Companies can ask for reviews via automatic invitations. This review was chosen algorithmically as the most valued customer feedback. 0000065964 00000 n We also ensure all reviews are published without moderation. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. Tracey has been a great help. 2023 Trustpilot, Inc. All rights reserved. By doing this, our aim is to deliver great customer experience as often as possible. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. So far Im very happy with stonewater. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners.

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